Return Policy

30-day money-back guarantee

If the Calming Vest isn't right for your dog, contact us within 30 days of delivery at shammahmvula7@gmail.com for a full refund.

Condition

Please return the item unused, in its original packaging where possible, within 14 days of your refund being approved.

How to start a return

1. Email us with your order number and the reason for the return.
2. We'll confirm the return address and any next steps.
3. Once we receive and check the item, we'll process your refund to your original payment method.

Faulty or incorrect items

If your item arrives faulty or isn't what you ordered, let us know and we'll cover the cost of putting it right, whether that's a replacement or a full refund.

Refund timing

Refunds are typically processed within 5-7 business days of us receiving your returned item, though your bank or card provider may take a few extra days to reflect it.